On Dec. 20, 2012, I went to Rancho Vistoso Urgent Care, Oro Valley, for flu symptoms. I went in and verified my insurance, prepared to pay my copay. I was told that wasn’t necessary. I would be billed. Wristband and no copay – new procedures from the previous 7 years I’ve been visiting this facility.
The bill clearly states “other outpatient services” totaling $516.45 for a 10 min visit with a nurse practitioner. If I had actually seen the doctor, I am told I would have been additionally billed separately from him. Because of this, I contacted my insurance company (BCBS) and the hospital billing office. After a conference call with both of them, nothing was worked out. My insurance company suggested I not use this Urgent Care facility or any other Urgent Care that was in any way associated with a hospital.
After getting nowhere with the robotic responses from the hospital billing office, I contacted the office of Dr. Jae Dale, CEO, Oro Valley Hospital, and talked with Donna twice and Mary twice. On my 4th call, Monday, March 4, 2013, I was informed this matter was forwarded to the CFO’s office. I asked Mary to follow up with me by Thursday, March 7, because this account would be turned over to collections. As of March 7, I have yet to hear from them anyone.
In my opinion, this is fraud. My intent of this letter is to prevent this from happening to others in Oro Valley.