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I for one do not believe the VA system is broken. Like most government programs, it is top heavy and cumbersome, as well as bureaucratic and inefficient at times. Having said that, and being familiar with the system's benefits to my deceased father in-law, I can personally attest to the fine level of care and compassion he received while under the Tucson VA. My father in law passed away in November of 2012 at age 92. A World War Two veteran and former POW during the battle of the Bulge, he had many visits to the VA over the years, and considering the demands on this program, he received very excellent care. Also, we found most VA employees, doctors, nurses, volunteers, and administrators to be motivated and very caring. The millions of claims for benefits is not an easy challenge, and since the benefits are almost free, or require minimum payments, many people, entitled for full benefits or not, apply continuously. The system needs improvements, but it is far from broken.
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