9-1-1 Dispatcher

The Pima County Sheriff's Department missed 54 emergency calls after moving their 9-1-1 dispatch center.

Randy Metcalf/The Explorer

The Pima County Sheriff's Department moved their 9-1-1 dispatch center to the Pima Emergency Communications & Operations Center on March 16.

On the afternoon of March 17, for 23 minutes the Pima County Sheriff’s Department experienced an unintended interruption of service in the 9-1-1 system, which affected the unincorporated area of Pima County, including the Town of Sahuarita.

During that interruption in 9-1-1 services, 54 calls were not answered.

Representatives from CenturyLink and Cassidian Communications were on-site at the time of the interruption and began working on a solution to restore services immediately.

9-1-1 services were restored at 3:06 p.m. and we immediately attempted to contact all callers to determine if they still required services.

Pima County Sheriff personnel are currently working with their 9-1-1 telecommunications provider, CenturyLink, and our equipment supplier, Cassidian Communications, to identify the root cause of the interruption to assure appropriate corrective actions have been taken to prevent further interruptions.

If you find that 9-1-1 does not work, you may alternatively summon emergency assistance by calling (520) 351-6911.

(Editor’s Note: 9-1-1 callers in the City of Tucson, Town of Oro Valley, Town of Marana, and on tribal lands are not affected by this transition.)

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