The YWCA of Tucson is offering an employment education workshop for women on Thursday, Dec. 11.

The event runs from 3 to 5 p.m. at the YWCA Frances McClelland Leadership Center, 525 N. Bonita Ave.

Cheryl Bakari, owner and director for the Center for Innovative Training, speaks on the topic “Managing the angry public: How to give great customer service even when your customers are not so great.”

Bakari opened the Center for Innovative Training in 1993, with a mission “to enhance the productivity and performance of her participants. She is known for her powerful interactive learning strategies that create lasting change and positive results,” a release said.

There is a $20 registration fee to participate. For more information or to register, call the YWCA at 884-7810, ext. 113, or visit www.ywcatucson.org/PHASE.

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